Safety and quality of care are at the center of everything we do. Our partner, Dr. Samina Zamindar in Bangalore, India, recently opened the doors of her private practice to welcome 11 colleagues from Seva partner institutes for a series of safety and quality initiatives.
This joint program, called Observe, Understand, and Change, educated hospital teams with practical skills to adopt standard operative procedures to improve quality at a grassroots level, avoid medical errors, and make incident reporting a regular standard in medical settings. Two days of intensive group discussions were followed by three days of observation in their area of interest.
Ultimately, this project aims to encourage ophthalmologists to take health care leadership and play an important role in quality improvement and patient satisfaction. The outcome was a group of motivated professionals to bring new and useful improvements in patient safety and quality care. Teams will take their learnings and receive support to make the recommended changes within their institutions next.